Craig Snyder

Connecting IT and Business. And Enjoying Life.

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Craig Snyder

Hartland, WI 53029 | Phone: 414-688-5242 | Email: craigwsnyder@gmail.com | LinkedIn: /in/craigwilliamsnyder

Business Transformation Consultant

I help large companies transform their businesses by solving problems and breaking silos. I achieve this by being an energetic translator and glue between all teams. Leading the key multi year strategic initiative for Johnson Controls resulted in $85M in incremental revenue in year one. I led my most recent direct sales client to shift over 30,000 monthly orders from a paper based order management system to a SaaS system. Using data analysis and cross-functional team leadership I am able to interpret business needs and technical requirements according to every person’s terminology; translating between levels, function and geographies.

SELECTED HIGHLIGHTS

  • Demonstrable team leadership, management, coaching, mentoring, training & development expertise:
    • Currently leading a team of 50+ professionals spanning various departments and teams, championing collaboration and high-performance.
    • Managed simultaneous projects at Charter Steel, leading 5-6 projects concurrently with teams ranging from 5-8 individuals per project.
    • Led multiple projects at Briggs & Stratton, handling up to 30 people simultaneously across the US and Europe.
    • Spearheaded a team of 20-30 at Johnson Controls, unofficially adopting the role of Program Manager across 5 strategic projects.
    • At IFS, built and managed a global PMO from scratch, overseeing resources in the US, Europe & Asia; established team management structures.
  • Successfully migrated ~32,000 monthly orders from paper-based system to digital platform, modernizing process & reducing environmental impact.
  • Achieved outstanding business results for client, generating $85M+ of incremental revenue in the first year against a five-year strategic plan.
  • Led a shift from 0% to 100% eSignature utilization for order processing, streamlining workflows and increasing operational efficiency.
  • Program stood up Internal Call Center dedicated to application support, handling ~4,000 calls per week; drove user experiences & issue resolutions.
  • Instrumental in transforming IT department at IFS, enabling collaboration with key business units, serving as a motivational coach, and setting KPIs.
  • Headed digital transformation program which reduced average order processing time from ~3 days to under 15 hours.

Professional Experience

Hy Cite Enterprises – Madison, WI
12/2021 – 04/2024
Business Transformation Consultant (Contract)

  • Recruited to spearhead the 5-year RoyalOne Program based on proven track record of business transformation and executing change, leading the implementation of external Order Management and Loan Management SaaS solutions.
  • Reported directly to the CEO and ELT to align all long-term management strategies with the sales, customer satisfaction, and scaling objectives of a segment-specific direct sales company offering customer financing aimed at driving growth
  • Streamlined and guides 50 total employees and additional auxiliary personnel dispersed across internal development and QA teams, two external Agile groups, and multiple middleware vendors
  • Modernized in-house legacy systems in place for over 20 years, delivering transformations for all internal and external users while owning Business Intelligence, Technical Support, and Customer Support team goals
  • Leveraged strong communication and interpersonal skills to initiate organizational change management and program change strategy needed to digitize paper-based ordering and accelerate order entry into ERP systems
  • Improved customer financing approval timelines from over 4 days to under 15 hours on average, aligning strategy and operational tactics 
  • Led team through customer journey management, leading to distributor behavior change
  • Championed business and technical process improvements to prevent distributor fraud and mitigate company impacts.
    • Researched and evaluated distributor data analytics to determine root cause and strategize remediations for fraudulent activity of <$20M.
    • Launched a recurring payments module to resolve nonpayment issues.

Charter Manufacturing – Milwaukee, WI
11/2020 – 12/2021
Senior Project Management Consultant (Contract)                                                             

  • Directed up to 10 concurrent high-velocity upgrade and improvement projects within the Charter Steel and Charter Dura-bar subsidiaries, achieving on-time delivery for all projects. Reported to the company CIO.
  • Installed Agile methodology to execute Oracle CPQ, customer portals, and website migrations.
    • Standardized long-term decision-making and prioritization based on functional capabilities, increasing business ability to influence technical strategy and align with corporate strategy
    • Used personalized communication skills to coached teams and product owners through discovery phases to define requirements, review solutions, align operations and initiate organizational change management.
  • Integrated and enhanced enterprise self-service functionality for HRSM and ITSM processes.
    • Eliminated manual calls to open HR availability and lower headcounts by opening basic self-service functionality for 401k, W2, and paystub viewing and modifications.
    • Streamlined IT-business communication by installing a new ticketing process.

REV Group, Inc. – Brookfield, WI 
01/2020 – 09/2020
Senior Project Management Consultant (Contract)    

  • Conducted cross-functional interviews to bridge gaps between business and technical teams. Removed siloed operations and issues through technology-agnostic communication, improved collaboration, and increased project visibility.
  • Conducted requirements gathering and analytics, resource allocation, budgeting, and continuous process improvements in collaboration with senior leaders.
  • Orchestrated timeline-based IT Infrastructure project executions under budget, including major network and domain migrations following 5 site acquisitions. Migrated over 800 users and ~4,000 devices via a separate onsite LAN.
  • Implemented a large-scale technical transfer with over 50 applications and databases to a new Azure-based environment.

Briggs & Stratton – Milwaukee, WI
01/2016 – 11/2019
Senior Project Management Consultant (Contract)    

  • Supported the multi-year Program Granite (~500 employees) global process standardization and simplification initiative, facilitating SAP S/4 HANA ERP ground-up installation.
  • Owned strategic planning, execution, performance, resourcing, budgeting and organizational change management to migrate legacy ERP applications.
  • Headed 10 concurrent projects as a cross-functional leader to support multiple business units.
  • Improved LMS user experience and adoption by integrating a SaaS system for 5,000 global employees. Automated manual program tracking to raise managerial visibility and facilitate continuous professional development.
  • Modernized legacy Kronos payroll and attendance systems to cloud-based SAP and Workday solutions.
  • Migrated, removed or replaced 1,000 SAP-reliant custom Access databases across multiple regions.
  • Accelerated the bonded warehouse management project to avoid over $3M in monthly tax losses.
  • Cultivated relationships with interdisciplinary teams and business partners, including Sales, Logistics, and Customer Service.

Johnson Controls – Milwaukee, WI
01/2015 – 11/2016
Senior Project Management Consultant (Contract)    
Spearheaded a flagship project for Johnson Control’s Ease of Doing Business Strategy, leading development of the front-end portal (HVAC Navigator) via Salesforce. Managed a five-year, $10M budget, ensuring alignment with organizational goals & strategy throughout the large-scale, complex project.

  • Reporting to CIO and CEO, led a flagship 5-year, $10M front-end portal development via Salesforce, ensuring alignment with competitive strategy goals. Led research into competitive analysis, market sizing and market evaluation of key players to identify transformation goals. 
  • Centralized 15 disparate data systems and interfaces following multiple company acquisitions. Owned front-end portal development and united other project managers (4) through weekly think tanks to merge previously siloed operations.

IFS North America – Brookfield, WI
2011 – 2014
Manager // Project Management Office (PMO)
In charge of leading & championing critical IT group projects and continuous process improvements, focusing on adding significant business value through strategic planning, program development, and the standardization/centralization of workflows.

  • Recommended and presented the creation of a Project Management Office to the CIO Chosen to fill the new leadership position and drive the 2-year global initiative in alignment with corporate strategy. 
  • Successfully launched the PMO, adding business value through IT group projects, continuous improvement, and process standardization that influenced ELT decision-making and the ability to develop strategies for potential growth based on data
  • Championed team cultures for over 50 concurrent projects, improving prioritization and streamlining operations
  • Scaled the project management staff from 4 to over 20, providing process and change management coaching
  • Reduced IT DBA working time by – 45% via targeted projects
  • Improved consulting billable time by $2M annually. 

IFS North America – Brookfield, WI
2006 – 2011
Project Manager/Architect/Data Center Manager

  • Introduced standardized project processes, developed business case templates, and led global resource allocation.
  • Led daily operations of a cross-functional global IT team aiding the Consulting and Support departments.
  • Exceeded SLAs at no additional costs.
  • Reduced the data center footprint by 50% while increasing storage and server demand fulfillment by 60%.

EDUCATION AND CERTIFICATIONS

Master of Business Administration (MBA) in Management Information Systems (MIS), University of Wisconsin – Milwaukee, WI                          
Bachelor of Science (BS) in Electrical & Computer Engineering, University of Wisconsin (Madison) – Madison, Wisconsin
Project Management Professional (PMP), Project Management Institute (PMI)

INTERESTS